Cloud Voice Express user guide

 It’s easy to manage Cloud Voice Express using My Account on the BT website. You can view all your BT services in one place, plus access extra benefits:

The Admin (administrator - usually the person who placed the order or pays the bills) can manage Cloud Voice Express online as soon as the service is ready.

An Admin can create other Admins so that someone in a second location can manage their phones and configure numbers to devices for extensions

The Admin can also set up Users so they have the permissions they need to manage Cloud Voice Express online.

If you need to be set up as a User, please contact your Admin. They'll give you the permissions you need to manage Cloud Voice Express online.

Manage Cloud Voice Express is not displayed unless you are an Admin or User.

If you need to manage Cloud Voice Express (like setting up additional devices, or managing Call Diverts), contact your Admin - typically the person who ordered the service and pays the bills.

If you're using My Account for the first time, you’ll need your BT Business username from your order confirmation email. You’ll also need the temporary password we emailed you separately.

After you've logged in for the first time, you can change your password to something more memorable.

Then use that password and your username to log in any time.

And if you ever forget your username or password, you can get reminders when you log in.

When you've logged in, all the emails we've sent you are available to view and download in the Messaging Centre.

If you don’t see a Cloud Voice Express option to choose, please wait for your Service is ready email, then try again.

Manage Cloud Voice Express is not displayed unless you are an Admin or User.

If you need to manage Cloud Voice Express (for example to set up additional devices, or manage Call Diverts), contact your Admin - typically the person who ordered the service and pays the bills.

If you need to be set up as a User, please contact your Admin. They'll give you the permissions you need to manage Cloud Voice Express online.